Privacy Policy

Effective Date: April 1, 2026

1. Introduction

Ena Studio LLC-FZ, operating under the brand name Arqé ("we," "us," or "our"), operates the arqe.ai website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, subscribe to our service, or otherwise interact with us.

Ena Studio LLC-FZ is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data transparently. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, subscribe to a plan, or contact us, we may collect the following information: your name, email address, billing address, payment information (processed through our third-party payment provider), and any other information you voluntarily provide through forms, surveys, or correspondence.

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain technical and usage data, including:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and features used
  • Download history (images downloaded, timestamps)
  • Referring URLs
  • Session duration

2.3 Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to operate and improve the Service. These technologies help us remember your preferences, understand how you use the Service, and deliver relevant experiences. You can manage cookie preferences through your browser settings. Some cookies are essential for the Service to function; disabling them may affect your experience.

Referral and affiliate attribution. If you arrive at the Service through a referral or affiliate link, we set a first-party cookie containing an anonymous referral identifier (no name, email, or other personal information). This cookie lasts up to 90 days and is used solely to credit the partner who referred you if you sign up or subscribe. This attribution is provided through our analytics partner, Dub. It is a non-essential cookie, and disabling it does not affect your use of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Service
  • To process subscriptions, payments, and related transactions
  • To manage your account and communicate with you about your subscription
  • To monitor and enforce compliance with our Terms of Service and License Agreement
  • To analyze usage patterns and improve the Service
  • To detect and prevent fraud, abuse, or unauthorized access
  • To comply with legal obligations
  • To send you updates, newsletters, or marketing communications where you have opted in to receive them

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your personal data includes:

  • Performance of a contract: to provide the Service you have subscribed to
  • Legitimate interests: to improve the Service, prevent fraud, and ensure security
  • Consent: for marketing communications and non-essential cookies
  • Legal obligation: to comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Payment processors: to process subscription payments securely. We do not store full payment card details.
  • Hosting and infrastructure providers: who store and serve the Service on our behalf.
  • Analytics providers: who help us understand usage patterns and improve the Service.
  • Legal and regulatory authorities: when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. After account deletion or subscription cancellation, we retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Aggregated or anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of personal data we hold
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion subject to legal retention requirements
  • Data portability: request a copy in a structured, machine-readable format
  • Objection: object to certain processing activities, including direct marketing
  • Withdrawal of consent: withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us athello@arqe.ai. We will respond within 30 days.

8. Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. When we transfer your data internationally, we implement appropriate safeguards, such as standard contractual clauses approved by relevant data protection authorities, to ensure your data receives an adequate level of protection.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@arqe.ai.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by email or through a notice on the Service. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:hello@arqe.ai